How long will my order take to ship?
I’m currently operating on a 1-4 business day timeframe for preparing, packing and dispatching orders (Business days refer to Monday-Fridays) It will then depend on your chosen shipping method for total shipment time:
🇬🇧 UNITED KINGDOM
Royal Mail 24: Approx 1-2 Business Days after dispatch
Royal Mail 48: Approx: 2-3 Business Days after dispatch
🇨🇦🇦🇺🇺🇸 USA, AUS, CAN
RM International Standard: Approx 5-10 Business Days after dispatch
*Please see customs info in the tab below
🇪🇺 EU
*Shipments currently paused – apologies for any inconvenience*
Do you ship outside of the UK?
Yes! Please check the tab above for estimated shipping times. Customs information is as following:
🇪🇺 EU BREXIT CHARGES:
Due to new Brexit, tariff and packaging regulations, I’m currently unable to ship to the EU – apologies for any inconvenience!
🇺🇸 NEW TRUMP TARIFFS:
Due to ongoing US import tariffs, orders shipped to the United States include a 10% customs surcharge, plus a £0.50 Royal Mail admin fee. These charges are added automatically at checkout.
Can I change my shipping address?
Before placing an order, please double check that your address is submitted correctly. If you do happen to submit an incorrect address, please do get in touch as soon as you can (hello@heyhunsitsnicole.com). Please provide your order number, full name, the address submitted, and the correct address you need to switch it to.
If the order has already shipped, unfortunately I can not accept responsibility for any incorrect information submitted by the customer, and I won’t be able to edit the address after this time. If the order is returned to sender, I can re-send the order to the correct address, however this will be subject to a new shipping charge.
Do you accept returns?
You can return an order within 14 days of receiving it for a refund, minus the original shipping charge. The item must be unused and in its original packaging. The customer is responsible for the safe return of an item including return shipping charge. Sample sale and personalised items are non-returnable.
To begin a return, please get in touch for further info!